Warranty & Information

At AYAMAE, we believe in quality that lasts. Every watch is carefully designed and produced using durable materials and precise craftsmanship. To give you peace of mind, all AYAMAE watches come with a clear and transparent warranty.

Warranty for AYAMAE Watches

All AYAMAE watches are covered by a 2-year international warranty starting from the date of delivery.

This warranty covers manufacturing and material defects that occur under normal use during the warranty period. If a defect is found and falls within the scope of our warranty, we will repair or replace the watch at our discretion.

Frequently Asked Questions About Warranty

Are AYAMAE watches covered by a warranty?

Yes. All AYAMAE watches are covered by a 2-year production warranty. This warranty applies to manufacturing and material defects and starts from the delivery date of your order.

What does the warranty cover?

The warranty covers defects in materials or workmanship that occur under normal use. This includes issues with the watch mechanism, case, or other components caused by production faults.

What is not covered by the warranty?

The warranty does not cover:

Scratches, discoloration, or other signs of normal wear
Damage caused by impact, water exposure beyond the stated water resistance, or improper use
Damage caused by repairs carried out by third parties

How do I make a warranty claim?

If your watch has a defect covered by our warranty, please contact us via WhatsApp
or by email at contact@ayamae.com.

Include:

Your order number
A clear description of the issue
Photos or videos showing the defect

Our team will review your request and guide you through the next steps.

Do I need to keep my order confirmation?

Yes. Your order confirmation serves as your warranty proof and is required when making a warranty claim.

Is the warranty valid internationally?

Yes. The 2-year warranty on AYAMAE watches is valid internationally, regardless of where you are located.

Does water resistance fall under warranty?

Water resistance is covered only if the watch is used according to the specified rating. Damage caused by water exposure beyond the stated water resistance level is not covered by the warranty.

Good to know: The warranty does not cover wear and tear, careless handling, or damage due to accidents. The warranty is valid only if the care instructions are followed. Save your order confirmation, as it serves as your proof of warranty.